Returns & Exchanges
Here at Pophut we want to make shopping as easy as possible, that means hassle free returns for 30 days from the receipt of the goods. Within this time you can return your unused goods for a refund or exchange. Please note, all items returned after this 30 day period will be returned back to you unless prior arrangements are made. Please take time to read all the information below before returning an item to avoid any delays or disappointments.
We will NOT accept returns if:
If you wish to return your items for any reason you can do within 30 days of receipt. Due to the specialist nature of the goods we sell it's absolutely vital that the goods and packaging are in perfect unused condition and can be resold. If this is not the case regrettably we will have to return your items to you.
Along with your item(s) you will need to insert a note inside the returning packaging stating your Order ID, Name, Item(s) returned, Date and reason for return.
You will be responsible for paying for your own shipping costs for the return of your item(s). If you are shipping items worth over £75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
In the unfortunate event that you deem an item is faulty/Incorrect or damaged please contact us via email at firstname.lastname@example.org with a description and your order ID. you may be asked to send in images of the problem to help resolve the situation as swiftly as possible. Our dedicated team will deal with your query as pain free as possible and take it from here.
Please send your return to the following address:
Unit 2, Block 2,
Shenstone Trading Estate,
We aim to process and inspect all returns within 5 days once we have received the goods. Please allow for this time period before getting in touch.
If there are any issues we will contact you regarding the query.
We understand we sometimes need your exchange sooner rather than later. In this case, we recommend placing a new order through our website and returning your original order for a refund.
You have the right to cancel your order within 14 days of receipt of goods without reason. To exercise the right to cancel you must inform us within this period at email@example.com. The goods MUST be returned in perfect condition unopened and with no damage or broken seals.
We will gladly refund postage in the cases we are at error. For example:
Unfortunately we are unable to refund postage for the following reasons:
Unfortunately due to the nature of the product any item that falls under the category of mystery I.e the exact contents are unknown, such as blind bags or mystery boxes are unable to be returned when opened.